FREQUENTLY ASKED QUESTIONS

ABOUT ENROLLMENT

01

How do I enroll and pay for the course?

Once you select your course/ certification of choice you can make payments from the page itself or the store page by adding to cart and following the prompts towards completing your purchase. Alternatively, contact us to place your order via the phone or by making an Interac transfer payment.

02

How long will it take to get access to the courses when payment has been made?

Access is given immediately after payment has been made.

03

I have paid for the course but I am yet to receive my registration details?

We are sorry to hear about this. Please check your junk email folder, and add us to your safe sender list. In the event that the registration email is not in your junk/email folder, please give us a call on 587-439-6400 or send us an email at [email protected]

ABOUT REFUND

01

 What is your cancellation policy?

All orders are final. You have 180 days to write your certifications (please see communication email sent after booking your certification) and 2 months to attend your integrated training package classes. Please see our Cancellation policy for more details.

02

 How are refunds processed and how long does it take?

All sales are final, we do not offer refunds but provide flexibility in timing of all products and in selection of integrated packages. Please see our Refund Policy for more details

ABOUT DISCOUNT

01

Do you provide group/corporate discounts for any of your courses?

Yes, we do. To learn more, please give us a call on 587-439-6400 or send us an email at [email protected]

02

Do you provide discounts on any of your courses?

All discounts are available on the website. We guarantee cheapest prices on our certifications. If you see it cheaper elsewhere, call us and we will match that offer!

ABOUT PAYMENT

01

What are the payment methods available?

Payments can be made via Paypal, Mastercard, Visa, Bank Transfer and Interac email transfer (for students in Canada).

OTHERS

01

Where can I get more information about the training services?

All information is available on the website. However to speak to a consultant for more information, please call us on 587-438-6400 or send us an email at [email protected]

02

How do I contact support?

Please give us a call on 587-439-6400 or send us an email at [email protected] An agent will reach out within 24 hours.
FURTHER QUERY
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